EDUCATIONAL TRIPS

Cancellation Policy

How cancellations work for Educatrip's programs?

Our cancellation policy does not entail any extra cost for our clients. It will be applied automatically for groups and / or students who have not contracted cancellation insurance with an insurace company. For more information on how to contract a private insurance, click on this link.

Group cancellation policies:

For groups accomodated in host families, the cancellation deadlines will be applied as follows:

  • From the signing of the contract up to 60 days prior to the start date of the program: no refund of the booking fee
  • Between 59 and 15 days prior to the program start date: 30% penalty on the total amount.
  • Between 14 and 1 days prior to the program start date: 90% penalty on the total amount.

For groups accomodated in hotels/hostels, the cancellation deadlines will be applied according to the hotel´s cancellation policy.

Individual cancellation policies:

For groups accomodated in host families, the individual cancellation deadlines will be applied as follows:

  • From the signing of the contract up to 20 prior to the start date of the program: 15% penalty on the amount of the price per student.
  • Between 19 and 1 days prior to the program start date: 75% penalty on the amount of the price per student

For estudents accomodated in hotels/hostels, the individual cancellation deadlines will be applied according to the hotel´s cancellation policy.

The maximum cancellation of students from a group may not exceed 5% of the total number of students. Otherwise, Educatrip will have to recalculate the price of the program for the whole group and students.

Cancellation due to force majeure.

The causes of force majeure are:

  • Risk of attacks
  • Pandemic
  • Natural disaster

Travel ban due of any of these three causes must be imposed by the country´s Ministry of Education or another competent authority. For these cases, the company offers:

1. Reimbursement of the total amount transferred up to the date of cancellation, except non-refundable amounts paid;
2. Change of dates with no change in the payments made.

 

For more information about the educational travel cancellation policies, contact us by email at info@educatrip.com